Home - Terms & Conditions

Terms & Conditions.

  1. Images/artwork/photographs
    1.1 All files must follow our Artwork Guidelines
    1.2 We do not alter or modify the colour of any image we have been sent.
    1.3 Images are kept on file for 1 week after installation date.
    1.4 Splashbacks
    1.4.1 If images are not the correct size, we will crop the image to fit the splashback to where we think it is adequate. We allow up to 3 revisions if the client is not happy with our positioning with the image
    1.4.2 2 If the image you have chosen is too small, we will first use AI (artificial intelligent) software to enhance the image to see if it is adequate to be used. We will inform you whether if we have used this process to enhance your image or we will inform you if your image is too small or low of quality and cannot be used.
    1.4.3 If you choose to use an image of low quality after we have informed you it is inadequate to be used, we will not take any responsibility for the image quality on the final printed product.
    1.4.4 We ask our clients to choose their image while glass is being ordered to avoid delays. If client takes longer than a week after to choose an image after glass has been delivered to us, we will not be held responsible if glass gets damaged while waiting and is being moved around to accommodate other jobs. All jobs need to be processed in due course and therefore delays will only put that job at the back of the line and incur unnecessary charges **
    1.4.5 Geometric Shapes – In cases where image is spread across multiple pieces it is possible that some parts might appear to not line up. There are several factors that can cause this issue:
    – glass is not square (due to kitchen not being square)
    – bevelled edges can make it appear not straight.
    – uneven surfaces
    – Every effort is made to make it all work but, in some cases, it could prove to be difficult.
    1.5 Ordering online
    1.5.1 If the image does not fit the outlined product size, we will crop your image from the centre/All sides of the images will be cut off equally until it fits in the required size whether be the top and bottom or the sides.
    1.5.2 We will not be held responsible if your image is not cropped the way you had anticipated
    1.5.3 We will not be held responsible if the image quality/resolution looks poor and pixelated due to a small image
    1.6 Other Media
    1.6.1 Images that are sent must be at the correct size in including bleed (outlined in section 1.4)
  2. Print Quality
    2.1 We do not take responsibility for inadequate or low quality files sent by any of our clients and printed by us resulting in poor image quality
    2.2 We take no responsibility if the print does not match a non-calibrated device or media from another company.
    2.3 All prints are checked to the “Australian Standards and Tolerances” guide which is 1.5m from the object.
    2.3.1 If a print has a blemish, dust particle, an ink drop etc and it is not visible from 1.5m away. It is deemed passable.
  3. Glass & Splashbacks
    3.1 All measurements of splashbacks are to be sent to us along with the glass if glass is supplied to us.
    3.2 If more than 1 piece, all sizes and orientations are to be supplied as a drawing.
    3.3 We check the overall size of all glass for printing purposes and only note cut out. We do not check/measure cut out locations as this is not our responsibility.
    3.4 All glass is checked for scratches, marks, or damage upon arrival. However, some fine marks or scratches can become visible after graphics have been printed and nothing can really be done about them.
    3.4.1 Rejected glass will get sent back and our client will be notified for the delay.
    3.5 Glass imperfections
    3.5.1 All glass is cleaned twice. This is due to the printing process as we need to apply an adhesion promotor which is also a cleaning agent. In this period, we can see hidden marks and blemishes in the glass from the manufacturing process. 99% of the time they do not show up after printing, we do not take any responsibility if they do show up.
    3.5.2 For blemishes we are confident that will show up in the print, we will notify our client for a 2nd opinion.
    3.5.3 For a circumstance that we are unaware of during the manufacturing of glass, if blood or other chemicals that we are unaware of get onto the glass that are not visible during or after cleaning and are visible after printing. We do not take any responsibility if anything shows up.
  4. Completion of product
    4.1 Turnaround Times
    4.1.1 All standard online products can take from 1 day to 7 days to turnaround (unless stated otherwise)
    4.1.2 Same day service optional products need to be ordered by 10am. If we cannot meet the deadline, you will be notified.
    4.1.3 Glass products can take upto 10 days or more to complete as its a lengthy process.
    4.2 When your product or project is complete, we will contact and inform our client.
    4.3 Completed products or projects must be picked up promptly to avoid holding charges*** or damaged from storage
    4.4 Once the product leaves our warehouse, it becomes the responsibility of whom is collecting and delivering the product or project.
  5. Fees and charges
    5.1 A minimum charge of 1m^2 (squared) will be charged if the product or project is under 1m^2.
    5.2 Editing fees will be charged if 1 image needs to be printed across 2 or more pieces of media
    5.3 If an image needs to be created by us or a 3rd party graphic designer, our client will be informed of the charges and they will be passed on to our client.
    5.4 If a project or product is not picked up after 1 week after completion, storage charges may be charged at $50 per day
    5.5 If glass for a splashback is waiting for a client to choose an image when it has been more than 1 week, a storage fee can be charged at a rate of $50 per day.
  6. Payments
    6.1 Glass & Splashback products
    6.1.1 A deposited is required before any project is started. This is also stated on the quote/invoice
    6.1.2 If a project is cancelled after a despite is made, our client will not be refunded as time has been spend on the job and media and materials have been ordered.
    6.1.3 Finished product or projects need to be paid in full before collection
    6.2 All products need to be paid in full before any job is started.
    6.3 Until full payment is received, the product or project will remain the property of complete graphics.
  7. Warranty policy
    7.1 UV curable inks.
    7.1.1 UV inks are warrantied not to break down for up to 3 years. Responsibility will not be held for the following
    – Fading from UV (outdoor) exposure
    – Improper care by using non water-based products on a printed surface.
    7.2 All products have 1-year warranty unless specified otherwise.
    7.3 Warranty will be void and complete graphics will not be held responsible for products being damaged from the following
    – Improper care when cleaning.
    – Poor installation when product is not installed by our glaziers or not following provided instructions.
    – Damage from improper use of product
    – Burnt print on splashback if cooking hardware is to close or touching the glass.
    – Scratched print from cleaning.
  8. Property of complete graphics
    8.1 All images provided by us are a one-time use and will always remain the property of complete graphics
    8.2 All images hosted on our website are the property of complete graphics and in no way should they be distributed or reproduced without our permission.
    8.3 All products and projects produced by complete graphics will remain our property until full payment is made
  9. Online Store
    9.1 By agreeing to these Terms & Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
    9.2 You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
    9.3 You must not transmit any worms or viruses or any code of a destructive nature.
    9.4 A breach or violation of any of the Terms will result in an immediate termination of your Services.
  10. General terms and conditions
    10.1 We reserve the right to refuse service to anyone for any reason at any time.
    10.2 You understand that your content (not including credit card information), may be transferred encrypted and involve
    10.3 (a) transmissions over various networks; and
    10.4 (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
    10.5 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
    10.6 The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
  11. Accuracy, completeness, and timeliness of information
    11.1 We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
    11.2 This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
  12. Modifications to the service and prices
    12.1 Prices for our products are subject to change without notice.
    12.2 We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
    12.3 We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
  13. Products or services
    13.1 Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
    13.2 We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
    13.3 We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
    13.4 We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
  14. Accuracy of billing and account information
    14.1 We reserve the right to refuse any order you place with us and refund in full. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
    14.2 You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
  15. Optional Tools
    15.1 We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
    15.2 You acknowledge and agree that we provide access to such tools “as-is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
    15.3 Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
    15.4 We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms & Conditions.
  16. Third-party links
    16.1 Certain content, products, and services available via our Service may include materials from third parties.
    16.2 Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
    16.3 We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
  17. User comments, feedback, and other submissions
    17.1 If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
    17.2 We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms & Conditions.
    17.3 You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
  18. Personal information
    18.1 Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, click here
  19. Errors, inaccuracies, and omissions
    19.1 Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
    19.2 We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
  20. Prohibited uses
    20.1 In addition to other prohibitions as set forth in the Terms & Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (I) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
  21. Indemnification
    21.1 You agree to indemnify, defend and hold harmless Complete Graphics and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, owners and any employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms & Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
  22. Severability
    22.1 In the event that any provision of these Terms & Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms & Conditions, such determination shall not affect the validity and enforce-ability of any other remaining provisions.
  23. Termination
    23.1 The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
    23.2 These Terms & Conditions are effective unless and until terminated by either you or us. You may terminate these Terms & Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
    23.3 If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms & Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
  24. Entire Agreement
    24.1 The failure of us to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision.
    24.2 These Terms & Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
    24.3 Any ambiguities in the interpretation of these Terms & Conditions shall not be construed against the drafting party.
  25. Governing Law
  26. These Terms & Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of operation within Melbourne, Victoria, Australia.
  27. Changes to terms and conditions
    27.1 You can review the most current version of the Terms of Service at any time at this page.
    27.2 We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
  28. Other
    28.1 “we”, “us” and “our” refers to “Complete Graphics”
    28.2 “you” & “client” refers to the end purchaser of complete graphics products.
    28.3 The word “image” represents the words: Image, Artwork, photograph, and any other words associated to images
  29. Contact information
    29.1 Questions about the Terms & Conditions should be sent to us at [email protected] with heading ‘Terms & Conditions’
    ** Refer to section 5.4
    *** Refer to section 5.5
  30. Accepting our terms and conditions
    30.1 You are accepting our terms and conditions by having anything printed by complete graphics.
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